Software performance, speed, and reliability has become a major issue as healthcare organizations roll out critical clinical applications like Computerized Provider Order Entry (CPOE), Outcomes Measurement tools, Clinical Decision Support (CDS), and Office of the National Coordinator (ONC) Certified Electronic Health Record (EHR) applications. To ensure success, healthcare professionals must have the right management tools necessary to ensure the network’s performance exceeds physician needs.
Traditional performance management tools are complicated, expensive, time consuming and tell you nothing about the network outside the four walls of the individual healthcare organizations. The industry needs a tool designed to make the management of client’s network and their EHR applications easy to remotely monitor to ensure high software availability and real-time monitoring visibility. There is an ever increasing need for a simple solution to solve the visibility problem by providing network insight in both directions through localized and third-party networks – from datacenters to remote clinics and hospital sites, and everything in between. The industry is searching for Network Performance Management technology that proactively troubleshoots network performance problems, continuously monitors in real-time against service level agreements, and assesses network readiness for rolling out new electronic healthcare applications and services. The purpose of this white paper is to discuss connectivity issues and solutions via case studies and to introduce the concept of “connectivity assurance.”